NAB signs payroll undertaking after underpaying almost 66,000 staff

NAB has entered an enforceable undertaking with the Fair Work Ombudsman over payroll errors affecting 65,999 current and former employees. The bank said on 12 November that the admitted breaches involved pay and other entitlements from October 2012 onwards.

The review covers pay, superannuation, leave, allowances, overtime, redundancy, termination and public-holiday entitlements. NAB says it admitted the breaches and is continuing work to identify and repay affected employees.

The bank apologised and said its review and remediation remain ongoing. The undertaking includes a new payroll platform, time-recording changes, board reporting and at least two independent compliance audits. NAB says affected workers will be contacted directly.